SERBIAN LOCAL TOURIST ORGANIZATIONS’ WEBSITES ANALYSIS
Abstract
The Internet has become an integral part of everybody’s life. It is the primary source of information, and it is hard to imagine anyone planning a trip without it anymore. Given that tourism market is highly competitive, local tourist organizations in Serbia have to make an effort to present the best of their destinations to potential tourists and create a desire to visit them. The visual and information contents on a website are important, but there are many other website’s features worth considering. For this reason, the author has investigated numerous features of local tourist organizations’ websites of popular Serbian destinations. The aim of this paper is to propose a list of websites’ attributes that should be included in the analysis of the local tourist organizations’ websites, to present the results of a comparative analysis of the selected websites, and to suggest the ways for their improvement.
Downloads
References
2. Campaign Monitor, (2019), 8 Things You Need in Your Travel Newsletter, https://www.campaignmonitor.com/blog/email-marketing/2019/08/8-things-you-need-in-your-travel-newsletter/, (6 November 2019).
3. Chatfuel, (2019), How to Add a Messenger Chatbot to Your Website, https://blog.chatfuel.com/how-to-add-a-messenger-chatbot-to-your-website/, (6 November 2019).
4. Contrast Checker, https://webaim.org/resources/contrastchecker/, (January 2020).
5. Ćamilović, D. (2018a). Data Analysis Applications in Tourism and Hospitality Marketing. The Third International Scientific Conference "Tourism in function of development of the Republic of Serbia – Tourism in the era of Digital Transformation", 3(1), Vrnjačka Banja, 259-174.
6. Ćamilović, D. (2018b). Information and Communications Technologies in the Service of Cultural Tourism. SITCON 2018: Culture, Heritage and Tourism Development, Belgrade, 193-199.
7. Ćamilović, D. (2019). The Internet Presence of Belgrade Museums in the Service of Cultural Tourism. The Fourth International Scientific Conference "Tourism in function of development of the Republic of Serbia – Tourism as a Generator of Employment", 4(1), Vrnjačka Banja, 500-517.
8. Fernández-Cavia, J., Rovira, C., Díaz-Luque, P., Cavaller, V. (2014). Web Quality Index (WQI) for official tourist destination websites. Proposal for an assessment system. Tourism Management Perspectives, Vol. 9, No. 1, 5-13.
9. Hollingsworth, S., (2018), 12 Reasons Why Your Business Absolutely Needs SEO, https://www.searchenginejournal.com/why-seo-is-important-for-business/248101/#close, (30 October 2019).
10. Jovanović, V., Jovanović Tončev, M. (2015). Digitalizacija promocije banja Srbije na primerima Vrnjačke Banje i Sokobanje [Digitalization of promotion of Serbian spas Vrnjačka Banja and Sokobanja]. SITCON 2015: key issues on tourism destination competitiveness, Belgrade, 65-70.
11. Kang, J., (2019), Why Have Social Media Links On Your Website?, https://www.seoptimer.com/blog/social-media-links/, (11 November 2019).
12. Li, J., Whitlow, M., Bitsura-Meszaros, K., Leung Y., Barbieri, C. (2015). A preliminary evaluation of World Heritage tourism promotion: comparing websites from Australia, China, and Mexico. Tourism Planning & Development, https://www.researchgate.net/publication/283
805465_A_preliminary_evaluation_of_World_Heritage_tourism_promotion_comparing_websites_from_Australia_China_and_Mexico/link/566603fd08ae4931cd6267a5/download, (26 October 2019).
13. Luna-Nevarez, C., Hyman, M. (2012). Common practices in destination website design. Journal of Destination Marketing & Management, Vol. 1, No. 1-2, 94-106.
14. Mobile-Friendly Test Tool, https://search.google.com/test/mobile-friendly, (January 2020).
15. Novabosa, C., Matiasa, A., Menab, M. (2015). How Good is this Destination Website: A User-centered Evaluation of Provincial Tourism Websites. Procedia Manufacturing, Vol. 3, 3478-3485.
16. Prathapan, M., Sahadevan, S., Zakkariya, K. A. (2018). Effectiveness of Digital Marketing: Tourism Websites. Comparative Analytics Based on AIDA Model. International Journal of Innovative Research & Studies, Vol. 8, No. 4, 262-273.
17. SEO Web Page Analyzer, http://www.seowebpageanalyzer.com, (January 2020).
18. Stankov, U., Ćurčić, N., Vukosav, S., Dragićević, V., Pavlović, T. (2009). Tourism Websites Characteristics in a Country with Small Internet Use - Case Study of Serbia. Journal of tourism, No. 8, 47-51.
19. Statista, (2019), Global digital population as of October 2019, https://www.statista.com/statistics/617136/digital-population-worldwide/, (14 December 2019).
20. The National Tourism Organization of Serbia, Lokalne turističke organizacije [Local tourism organizations], http://www.serbia.travel/
korisne-informacije/turisticke-organizacije-i-agencije/lokalne-turisticke-organizacije.2092.html, (23 November 2019).
21. The Statistical Office of the Republic of Serbia, (2019), Statistical Yearbook of the Republic of Serbia 2019, http://publikacije.stat.gov.rs/
G2019/pdfE/G20192052.pdf, (14 December 2019).
22. Tourist organization of Belgrade, http://www.tob.rs/rs, (January 2020).
23. Tourist organization of Raška, https://raskaturizam.rs/, (January 2020).
24. Tourist organization of Sokobanja, http://www.tosokobanja.rs/sr, (January 2020).
25. Tourist organization of Vrnjačka Banja, http://www.vrnjackabanja.
co.rs/srpski/, (January 2020).
26. Tourist organization of Zlatibor, http://www.zlatibor.org.rs/sr/, (January 2020).
27. Vaško, Ž., Vaško, B. (2018). Tourism Promotion trough the Web by Tourism Organizations and Boards in Bosnia and Herzegovina. The Third International Scientific Conference "Tourism in function of development of the Republic of Serbia – Tourism in the era of Digital Transformation", 3(1), Vrnjačka Banja, 203-220.

